Last updated: October 2026
Booking terms
These terms apply to every home you book directly on solmonti.com. Bookings made through Airbnb, Booking.com or other platforms are governed by their terms.
Who you contract with
Your contracting party is Solmonti Rentals, S.L.U., NIF B88924162, Calle Migjorn 1, Esc. 1, Planta 15, Pta. A, 03710 Calp (Alicante), Spain. You can reach us at info@solmonti.com and +34 602 042 027.
1. Booking and contract
By completing the payment you make a binding offer. The contract is concluded once we confirm the booking by email. Please check the confirmation and tell us about any error straight away.
2. Obvious errors
If a price or detail is obviously wrong, for example because of a technical error, it is not binding. We will tell you straight away and offer you the correct price or a full refund.
3. Minimum age
The person booking must be at least 18 years old and travel with the group. They are responsible for any minors travelling with them.
4. Prices
All prices are final prices in euros and include 21 % Spanish VAT (IVA). They include the nights, the final cleaning, bed linen and towels. Discounts for longer stays and last minute bookings are already deducted from the total shown. Additional services are agreed separately. Price guarantee: on solmonti.com every home costs at least 10 % less than on Airbnb, Booking.com and other platforms for the same dates and number of guests, comparing total prices including all fees. If you find a lower total price on a platform before booking or within 24 hours after, send us a screenshot showing the home, dates, number of guests and total price. Before booking we offer you a lower price; for a booking already made we lower the price accordingly and refund the difference.
5. Utilities and deposit
Electricity, water, air conditioning and wifi are included in the price. We do not ask for a security deposit.
6. Payment
You either pay the full amount at booking or split it into two payments, as on Airbnb. If you book while the stay is still fully refundable, nothing is due at booking and the full amount is charged eight days before free cancellation ends. Later bookings pay half at booking and the rest eight days before the 50 % refund ends. The second payment is charged automatically to the payment method used at booking, and we remind you by email three days before. Split payment is available for stays under 28 nights while the date of the second payment is still ahead. If the charge fails we send you a payment link. If the payment is still missing seven days after its date, the booking is cancelled under the cancellation terms, based on what you have paid; nothing beyond it is owed. Payments are processed securely by Stripe.
7. Cancellation by you
You can cancel at any time through the link in your booking confirmation, by email or by WhatsApp; what counts is when we receive it. Until 30 days before check in (4 pm on the arrival day) we refund the full amount. A booking made at least seven days before check in can also be cancelled free of charge within 24 hours of booking. After that, until seven days before check in, we refund 50 % of the nights. Later cancellations and no shows are not refunded. The cleaning fee is always refunded if the stay does not begin. If you have paid only part of the price, you get back what you paid beyond the amount these rules let us keep; nothing more is owed. Refunds go to the original payment method. We recommend travel cancellation insurance.
8. Changes and substitute guests
A booking cannot be moved to other dates; to change dates, cancel under the cancellation terms above and book again. Until arrival you can transfer the booking to another person free of charge by sending us their name and contact details. You and that person are then jointly liable for the price.
9. No right of withdrawal
Under European and Spanish law (article 103, letter l, of the Spanish consumer protection act) there is no right of withdrawal for accommodation booked for specific dates. The cancellation rules above apply.
10. Cancellation or changes by us
If we cannot provide the home for reasons beyond our control, such as serious damage or an order by the authorities, we offer you an equivalent home or refund all payments in full. Should a home be booked twice despite our calendar sync, the same applies, and we also cover the proven extra cost of a comparable home for the booked nights. Your statutory rights remain unaffected.
11. Official travel bans
If an official measure prevents you from arriving, such as a border closure or a travel ban for the region at the time of your stay, we refund all payments or move your booking to new dates free of charge. Personal reasons such as illness fall under the normal cancellation rules; for these we recommend travel cancellation insurance.
12. Arrival and departure
Check in is from 4 pm and check out by 11 am. A week before arrival you receive everything you need for your check in. An earlier arrival or later departure is possible by arrangement.
13. Departure and keys
Please leave the home tidy, with the dishes washed and the rubbish taken out; we take care of the final cleaning. Return keys and access cards as agreed. The cost of lost keys or a lock change is borne by you.
14. Guest registration
Spanish law (Real Decreto 933/2021) requires us to report the details of all guests aged 14 and over to the authorities before arrival. Please send us the requested details and identity documents in good time. Without them we may not hand over the home.
15. Use of the home
The home may only be occupied by the number of guests stated at booking and never by more than its licence allows. Parties and events are not permitted. Please respect the house rules and the quiet hours of the building. Smoking is not allowed inside. Pets are only allowed by prior arrangement. If a serious breach continues after a warning, or if it endangers people or the home, we may end the stay without a refund.
16. Shared facilities
The pool, gardens and other shared facilities belong to the owners’ community, which sets opening hours, seasons and temporary closures, for example for maintenance. Brief outages of shared facilities, electricity, water or internet that are beyond our control do not entitle you to a price reduction, but we act on them immediately.
17. Damage and liability
Please treat the home with care and report any damage straight away. You are liable for damage to the home and its furnishings caused by you or your fellow travellers during the stay; normal wear and tear is excluded. Our own liability is governed by law.
18. Settling damage
If after your departure we find damage caused by you or your fellow travellers, we inform you within 14 days with photos and proof of the cost. We then invoice the amount, payable within 14 days.
19. Problems and complaints
If anything is not right, please contact us straight away by WhatsApp or phone so we can help quickly. Official complaint forms (hojas de reclamaciones) are available on request.
20. Complaints after departure
So that we can check and fix a problem, please report it during your stay. Please send any complaint after departure by email within 30 days. Your statutory rights remain unaffected.
21. Data protection
We process your data to handle the booking, the guest registration and the payment. Details are in our privacy notice.
22. Applicable law
Spanish law applies. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country of residence and may also bring claims there.
23. Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body. If anything goes wrong, please contact us directly; we almost always find a good solution.
24. Final provisions
The booking terms valid at the time of your booking apply. If any provision is invalid, the remaining provisions stay in force.